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Collaboration

What Are Collaboration Solutions?

Collaboration solutions are communication tools that allow workers to share knowledge, ideas, and information among each other and with clients and partners effectively and quickly.

Collaboration solutions have become commonplace among organizations because of the synergies realized by combining efforts through seamless communications.

The direct result is the convergence of communications and applications through the integration of products that facilitate the use of multiple enterprise communication methods, including equipment, software, and services.

How Will Collaboration Solutions Benefit My Organization?

Collaboration solutions can help you to:

  • Reduce duplicate efforts
  • Enable easy access to limited resources—anytime, anywhere
  • Increase efficiency and effectiveness
  • Reduce time to market and resolution of issues

How Can I Help My Organization Embrace Collaboration Solutions?

While solutions such as telephony and email are commonplace within organizations, many have been slow to embrace the full suite of collaborative tools available because of the need to define the ROI behind collaboration solutions. Calculations behind employee productivity and response times are key elements toward this justification, and quantitatively defining this will help justify collaboration solutions.

Improved communication and savings around travel and telecommunication costs are among the tangible and easily measureable arguments for building a case for collaboration solutions.

Getting the end users to start adapting collaboration tools into their daily routine at first may be challenging, but once the tools are utilized the adoption rate is quick as workers start seeing how easily they can access people, responses, and information.

What Comprises A Collaboration Solution?

An effective collaboration solution utilizes multiple components:

  • Email
  • Instant messaging
  • Presence
  • Social media
  • Hardware, software, and services
  • Voice
  • Video

Getting Started With Collaboration Solutions

Your Account Manager and certified Solution Architects are ready to assist you with every phase of choosing and leveraging the right solution for your IT environment. Our approach includes:

  • An initial discovery session to understand your goals, requirements, and budget
  • An assessment review of your existing environment and definition of project requirements
  • Detailed vendor evaluations, recommendations, future design, and proof of concept
  • Procurement, configuration, and deployment of the final solution
  • Ongoing product lifecycle support

Indside the Chicago Cubs

The Organization: Chicago Cubs
The Location: Chicago, IL; Mesa, AZ; La Gina, Dominican Republic
The Project: The team is in it to win it with a series of massive construction and IT projects. Get the story »

Turning the Engine

The Organization: International Speedway Corporation
The Location: Daytona Beach, FL
The Project: Racing giant accelerates operations with new IT infrastructure. Get the story »

Hold the Phone

The Organization: McDonogh School
The Location: Owings Mills, MD
The Project: McDonogh School brings its voice communications into the next generation with an advanced VoIP system. Get the story »

Technology for Everyone

The Organization: Shawnee Mission School District
The Location: Shawnee Mission, KS
The Project: A Kansas school district modernizes teaching and learning and paves the way to a one-to-one program with a comprehensive upgrade of its wireless and telephony systems. Get the story »

Conference Room Refresh Makes Space Work Harder

The Organization: Ogilvy & Mather
The Location: Chicago, IL
The Project: Advertising firm makes conference space work harder to enhance collaboration. Get the story »

Upgrading VoIP Phone System

The Organization: Washington Redskins
The Location: Ashburn, VA
The Project: To upgrade its communications infrastructure, the Redskins go state-of-the-art with a new UC and wireless systems rollout. Get the story »

A Better Way to Connect

The Organization: Mattersight
The Location: Chicago, IL
The Project: Cost savings are important, but Microsoft Lync also lets employees work collaboratively. Get the story »

A Communication Transformation

The Organization: BFG Supply
The Location: Burton, OH
The Project: Communications technology helps a horticultural supplier boost sales and efficiency. Get the story »

Making the Call

The Organization: CDW
The Location: Vernon Hills, IL
The Project: CDW embarks on an ambitious unified communications overhaul. Get the story »

When Collaboration Comes Calling

The Organization: W.W. Grainger Inc.
The Location: Lake Forest, IL
The Project: Maximize unified communications technology to better serve customers and stimulate business. Get the story »

Big Data, Big Teamwork

The Organization: MarkLogic
The Location: San Carlos, CA
The Project: Create a robust high-definition video conferencing system. Get the story »

Unified Communications Partnerships and Certifications

  • Cisco Contact Center Enterprise ATP
  • Cisco Master Gold Partner in Unified Communications
  • Cisco Master Telepresence and Video Certification
  • IBM Premier Partner Certified for Sametime Unified Telephony
  • IBM Social Software and Unified Communications Authorized Partner
  • Lifesize Expert-level Partner
  • Microsoft Gold Partner in Communications and Messenging
  • Microsoft Lync Voice MVPs
  • Polycom Platinum-level Partner

Unified Communications Awards