Cisco MediaSense (v. 10.x) - license

Mfg. Part: MCP10-LIC-K9 | CDW Part: 3618606 | UNSPSC: 43233502
  • (v. 10.x)
  • license
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Product Overview

Main Features
  • (v. 10.x)
  • license
Cisco MediaSense is an open-standards, network-based platform that supports recording, playback, live streaming, and storage of media - including audio and video - with rich recording metadata. It provides an efficient, cost-effective platform for capturing business conversations, including customer service interactions.

Businesses and organizations need to record calls for a variety of reasons, including regulatory compliance, quality management, legal discovery, employee education, business intelligence, and customer service optimization. Unfortunately, traditional recording solutions can make recording difficult and expensive to implement. Cisco MediaSense solves these challenges by recording audio and video on the network, simplifying the architecture, lowering costs, and providing optimum scalability across a variety of scenarios such as selective recording, call transfers, site-based recording, and multiparty conferences. MediaSense offers built-in search and play of recordings, and you can easily use it in customer service interactions through its integration with the Cisco Finesse Agent Desktop.

In addition to recording and playback, Cisco MediaSense provides media streaming on the network, supporting Video on Hold (VoH) with Cisco Unified Communications Manager (UCM), Video in Queue (ViQ) with Cisco Remote Expert, video greeting with Cisco Unity Connection, and live monitoring of customer service calls.

The network-based architecture of MediaSense allows for quick availability of the captured media for different applications - regardless of location - through simple application programming interfaces (APIs). These interfaces implement open web standards, enabling a rich ecosystem of applications from Cisco technology partners, including quality management (QM) and advanced quality management (AQM) solutions.

With Cisco MediaSense, gaining value from business conversations is no longer a daunting challenge.

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