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Cisco Remote Expert Mobile is a software platform and solutions offer, that enable customers to integrate real time voice/video communications and collaboration capabilities, such as co-browse, file share and annotation features natively into iOS, Android and industry-leading browsers. The software platform features developer software kit, a Media Broker for firewall traversal and video transcoding, if required, and an Application Server, that enables collaboration capabilities. Remote Expert Mobile makes customer interaction with "experts" easy. No longer will your customers have to jump from one channel to another. Remote Expert Mobile harmonizes multiple channels into one connected experience, that ultimately leads to improved business outcomes and customer loyalty.