Cisco Unified Contact Center Express Enhanced High Availability Option (v.

Mfg. Part: CCX-10-11-EHA | CDW Part: 4297032 | UNSPSC: 43232805
Availability: 3-6 business days Most orders ship within 3-6 business days. See Terms & Conditions
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Was $5,937.36
$5,568.99 Advertised Price
Product Details
  • (v. 11)
  • upgrade license
  • upgrade from 10.0
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  • (v. 11)
  • upgrade license
  • upgrade from 10.0
Deliver omnichannel customer experience across channels with consistency and context to your customers while lowering costs with Cisco Unified Contact Center Express (Unified CCX). This easy-to-deploy and easy-to-use customer interaction solution supports many agents and is designed for midmarket companies or enterprise branch offices. Secure and highly available, it supports powerful agent-based services and fully integrated self-service applications, including automatic call distributor (ACD), interactive voice response (IVR), and computer telephony integration (CTI). Cisco Unified CCX helps deliver each of your contacts to the right agent the first time. It enables this accuracy with sophisticated business rules for inbound and outbound voice, email, web chat, and customer interaction management.

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