Cisco Unity Express Interactive Voice Response - license

Mfg. Part: FL-CUE-IVR-2= | CDW Part: 1955586 | UNSPSC: 43232703
  • License
  • 2 IVR sessions
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Product Overview

Main Features
  • License
  • 2 IVR sessions
Cisco Unity Express Interactive Voice Response (IVR) allows a telephone caller to select options from a voice menu and otherwise interact with the system. After the system plays a prerecorded voice prompt, the caller presses a number on a telephone keypad to select an option.

The Cisco Unity Express IVR applications work with Cisco Unified Communications Manager Express or Cisco Unified Communications Manager to provide small- and medium-sized companies the ability to enable callers to run queries to gather information from a customer database and to control the information stored in the database, confirm orders placed using the IVR application by sending outgoing e-mails or faxes from within the IVR application, and use incoming HTTP request-based trigger applications to initiate IVR applications to send an e-mail, fax, or phone call notification that an order has been filled and shipped.

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