IBM Business Critical Service - extended service agreement - for IBM Securi
Mfg # D14R8LL-E
CDW # 3993499
Software Details
- Extended service agreement
- 1 appliance install
- level E
- 24x7
- for IBM Security QRadar Core Appliance XX05 G2
- Passport
- 1 year
- response time: 4 h
Know your gear
Under the Business Critical service upgrade option, when you contact IBM for support and IBM determines that onsite support is necessary, IBM will target to be onsite within 4 hours, 24 hours per day, 7 days per week. This target is measured from the time onsite hardware support is deemed necessary. IBM will contact your representative to arrange for the onsite visit.