IBM ServicePac On-Site Repair - extended service agreement - 3 years - on-site

Simply call the IBM ServicePac support number. You'll work with highly skilled remote support specialists, who can help determine your hardware problem and sometimes resolve it right over the phone. Or, if the problem is an easily replaced part, such as a disk drive, IBM will express ship the part to you for quick replacement.

Onsite repair is performed at your location (monitors receive onsite exchange).