KEMP Upgrade Basic Support to Premium - extended service agreement - 1 year

Mfg. Part: PU-2400 | CDW Part: 3191867 | UNSPSC: 81111812
  • Extended service agreement
  • advance parts replacement
  • 1 year
  • shipment
  • response time: NBD
  • for LoadMaster 2400 Load Balancer ADC
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This item was discontinued on November 28, 2016

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Product Overview

Main Features
  • Extended service agreement
  • advance parts replacement
  • 1 year
  • shipment
  • response time: NBD
  • for LoadMaster 2400 Load Balancer ADC
Basic support provides 10 x 5 telephone and email support, Monday through Friday between the hours of 08:00 and 18:00 local time, business days. Hardware replacement is within two weeks of KEMP receiving the suspect unit.

Premium support provides 24 x 7 support and hardware replacement in advance. From diagnosis, a replacement unit will ship the next business day.