- Extended service agreement
- advance parts replacement
- 3 years
- response time: NBD
- for InfiniScale IV IS5022 QDR InfiniBand Switch
Mellanox M-1 Global Support services plans are created to provide customers with the optimal experience with Mellanox equipment. The Gold support plan is the premium service plan for mission critical deployments where small percentage of down time can mean a significant loss to business. The Gold plan provides 24/7 hotline support and very short response times in addition to end-to-end support for Mellanox solutions.