Virtual Iron Platinum Support - extended service agreement (renewal) - for
Mfg # R-EX3-1
CDW # 1771599
Software Details
- Extended service agreement (renewal)
- phone consulting
- 24x7
- for Virtual Iron Extended Enterprise Edition
- 1 year
Know your gear
This Platinum Support Service provides subscriber with access to Virtual Iron technical support via phone, E-mail and customer portal 24 hours a day, 7 days a week, and 365 days a year.
Virtual Iron technical support is committed to work continuously on reported critical or down severity problems until a resolution or workaround is found. The work request will be worked until resolved or de-escalated.
Virtual Iron TSE's responding to requests for assistance reported under this service are focused exclusively on assisting subscribers to get their deployed Virtual Iron product operational again, in as short a time as possible.
Virtual Iron technical support is committed to work continuously on reported critical or down severity problems until a resolution or workaround is found. The work request will be worked until resolved or de-escalated.
Virtual Iron TSE's responding to requests for assistance reported under this service are focused exclusively on assisting subscribers to get their deployed Virtual Iron product operational again, in as short a time as possible.