Wyse Premium Support Bronze - technical support - 5 incidents

The online Wyse self-service center provides you the ability to create and manage your own support tickets online, 24 hours a day, seven days a week. With the Wyse self-service center, you can open a support ticket and manage it without ever having to pick up the phone. You will receive automatic notifications based on what is happening with your case, such as status changes. Your support ticket will be routed to the appropriate Support team based on your region. In addition, you can search the Wyse customer support knowledge base. Wyse is continually creating KB articles and updating existing ones. You also have access to quick start guides, reference manuals, and FAQ documentation.

While you can create support cases on the Wyse self-service center 24/7 (with zero phone hold time) you can still reach the support center by phone, from 9 AM to 5 PM, Monday through Friday. By specifying who can contact Wyse customer support, you can control who submits incident reports and for what, thereby protecting your support investment. Wyse premium support customers are entitled to targeted response times that ensure that your incidents will be responded to in a timely manner. The responses times are specific to each premium support plan.