Wyse Premium Support Gold - technical support - 50 incidents

For those customers who would rather hear a friendly voice on the other end of the line, Wyse offers telephone support from 9AM to 5PM, Monday through Friday. With Gold Premium Support you will also have an access to the Wyse Self-Service Center, including all Wyse Quick Start Guides and Reference Manuals, plus the FAQ section, and select access to the Solution section.

For Wyse Gold Premium Support customers, Wyse will assign one or more Wyse senior support engineers to your account. This gives you direct support access when contacting Wyse Support. Additionally, your Wyse senior support engineer will get to know your computing environment over time, providing you with even better support, based on a more thorough understanding of your situation.