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Cisco MediaSense is an open-standards, network-based platform that supports recording, playback, live streaming, and storage of media, including audio and video, with rich recording metadata. It provides an efficient, cost-effective platform for capturing business conversations, including customer service interactions.

The MediaSense network-based architecture allows for quick availability of the captured media for different applications, regardless of location, through simple application programming interfaces (APIs). These interfaces implement open web standards, enabling a rich ecosystem of applications from Cisco technology partners, including quality management and advanced quality management solutions. With Cisco MediaSense, gaining value from business conversations is no longer a daunting challenge.
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  • (v. 11.x)
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Cisco MediaSense (v. 11.x) - license - 1 license
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