Quick tech specs
- Upgrade from [1 year Basic Warranty
- Next Business Day]
- parts and labor
- on-site
- response time: NBD
- Next Business Day] to [3 years Basic Warranty
- Extended service agreement
- 2 years (2nd/3rd year)
- 10x5
Know your gear
Next Business Day (NBD) is hardware support. Should the system develop a fault, Dell's NBD Service can place a service technician at the customer's location after completion of the support procedures (including a problem diagnosis service via website or phone) and, for the duration of the service period, provide a parts and labor service.
For Customers with Next Business Day Onsite Service, during the telephone based troubleshooting, the Dell technician will determine if an on-site service technician should be dispatched to support a Qualified Incident. For Next Business Day Onsite Service, a technician will typically arrive on-site the next business day.
For Customers with Next Business Day Onsite Service, during the telephone based troubleshooting, the Dell technician will determine if an on-site service technician should be dispatched to support a Qualified Incident. For Next Business Day Onsite Service, a technician will typically arrive on-site the next business day.