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As a global company, your business is running around the clock and around the world. DocuSign Customer Support provides the assistance you need so that you get the results you expect. As an enterprise customer, your business is running around the clock and around the globe. This industry-leading, global support model is there to back you up, no matter where you do your business. DocuSign provide you access to the expertise you want, whether through their communities, their knowledge base and on demand training, or their team of experienced technical support professionals, who know you and your solutions. They provide fast response times to your questions and cases, whether online or by phone, including 24x7 global emergency support. If an issue arises, you can count on rapid response from DocuSign.

DocuSign provide escalated support and response times within four hours during your business day, helping you keep your business moving. As a Premier Support customer, you get a committed partner that provides you the business grade support you'd expect while running your critical business processes. The online case submission and management tools let you keep track of your most urgent questions through resolution. And the knowledge base, communities and online training make it easy for you to get the answers you need quickly. While DocuSign is powerful as an out-of-the-box solution, integrating with your CRM, ERP, and HRM systems increases the value of those investments. When you integrate DocuSign with your existing business applications, DocuSign Customer Support is there to make sure things go smoothly. Premier Support provides access the demo sandbox as well as experts who understand your specific integration, using the connectors and open APIs, allowing you to get back to business.

This item was discontinued on November 25, 2022

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Software Details
  • Technical support
  • 1 year
  • response time: 1 h
  • emergency consulting
  • 24x7
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DocuSign Premier Support Plan - technical support - 1 year

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