Poly Advantage - technical support - for Polycom Distributed Media Applicat

Whether you are a large enterprise or a medium-sized or small organization,

Polycom understands that your communications environments are growing and

that they are becoming more interdependent within your IT infrastructure. As your

environment grows and you unify your communications, your support needs also

change and develop.

Like all organizations, you want to maximize your technology investments and make

sure your users receive the best possible experience. You also want more visibility

into how your video conferencing investments are being used and how to address

issues or challenges in a timely manner.

You may not have in-house technical experts for all your communications needs,

but when you need external assistance, you can choose Advantage Service to help

you manage your Polycom solution.

The right level of support to fit your needs

Polycom Advantage Service is an enhanced support offering that is focused on

maximizing value and availability for your entire Polycom video solution. As your

communications strategy becomes mission critical, Advantage Service provides

access to some of Polycom’s advanced service capabilities including:

• Monthly utilization reports and periodic benchmark reports

• Polycom’s hosted Adoption Portal Starter Edition for up to 100 end users

• Priority 24x7 telephone access to Polycom Technical Support

Advantage Service provides a self-service approach to increasing end user adoption

of your video investment, valuable and actionable information on the status and

utilization of your collaboration solution, and faster time to problem resolution.