- Technical support
- for Retrospect for Windows Microsoft SQL Server Agent (v. 11)
- phone consulting
- 1 year
- business hours
Customers who purchase a one-year Annual Support and Maintenance (ASM) contract will receive: one full year of toll-free business hours phone support from within the US; one full year of 24x7 web ticket support; one full year of no-cost updates and upgrades of your Retrospect software products released during the term of the contract.