- Extended service agreement
- advance hardware replacement (for appliance with up to 100 users license)
- 3 years
- response time: NBD
- for Secure Mobile Access 400
Designed for customers who need advanced technical support and the additional benefits of on-going software and firmware updates, SonicWALL Support 8X5 is an annual service that includes return to factory replacement for defective hardware, telephone or web-based support during local business hours, access to SonicWALL's electronic support tools, all software and firmware updates and upgrades.