- Extended service agreement
- 1 year
- response time: 3-5 business days
- for Unitrends Recovery-818S; Backup Appliances Recovery-818S
The platinum support level includes all of the attributes of the gold support level and includes RapidReplacement next-day replacement unit shipment, 7 x 24 x 365 support, disssimilar BareMetal driver identification, location, download, and installation from third-party sources, and annual call trending reporting and review upon request.