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Unitrends Platinum - technical support (renewal) - 1 year - shipment
Technical support (renewal)
advance parts replacement
response time: NBD
for Unitrends Recovery-713S; Backup Appliances RC713 w/Cloud DRaaS
Platinum support provides 24x7 emergency support services for critical production issues as defined by the SLA policy. Platinum support is designed for customers running mission-critical environments in situations of high availability.