Virtual Iron Platinum Support - extended service agreement (renewal) - for

Mfg.Part: R-EX3-1 | CDW Part: 1771599 | UNSPSC: 81112201
Availability: 3-6 Business Days
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Product Details
  • Extended service agreement (renewal)
  • for Virtual Iron Extended Enterprise Edition
  • phone consulting
  • 1 year
  • 24x7
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Virtual Iron Platinum Support - extended service agreement (renewal) - for
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Product Overview

Main Features
  • Extended service agreement (renewal)
  • for Virtual Iron Extended Enterprise Edition
  • phone consulting
  • 1 year
  • 24x7
This Platinum Support Service provides subscriber with access to Virtual Iron technical support via phone, E-mail and customer portal 24 hours a day, 7 days a week, and 365 days a year.

Virtual Iron technical support is committed to work continuously on reported critical or down severity problems until a resolution or workaround is found. The work request will be worked until resolved or de-escalated.

Virtual Iron TSE's responding to requests for assistance reported under this service are focused exclusively on assisting subscribers to get their deployed Virtual Iron product operational again, in as short a time as possible.