AppleCare OS Support - Select - technical support - 1 year - 10 incident

Mfg. Part: D6602ZM/A | CDW Part: 3353317 | UNSPSC: 81112201
$5,995.00Advertised Price

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  • Select
  • Technical support
  • phone consulting
  • 1 year
  • 10 incident
  • 12x7
  • response time: 4 business hours
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Product Overview
Main Features
  • Select
  • Technical support
  • phone consulting
  • 1 year
  • 10 incident
  • 12x7
  • response time: 4 business hours
  • Multi-Country
Get the IT department-level support you need when deploying iOS, Mac OS X, or Mac OS X server in your organization. AppleCare OS Support delivers phone and email support for advanced integration, migration, and server operation issues. The AppleCare OS Support - Select provides support for technical issues that require the use of command-line tools for resolution. Whether you have occasional questions or you need assistance on a regular basis, Apple has a plan to fit your requirements.

The AppleCare OS Support - Select includes AppleCare Help Desk Support and a single copy of AppleCare Help Desk Tools. AppleCare Help Desk Support provides each designated contact an unlimited number of support incidents for software installation, launch, and use; hardware and software diagnosis and troubleshooting; and issue isolation for Apple-based solutions. In addition, each of your designated contacts will have access to Apple's professional online support resources and online updates of the latest tools. AppleCare Help Desk Tools provides a library of Mac OS installation and hardware diagnostics discs that are updated quarterly.

AppleCare OS Support - Select covers up to 10 enterprise-level support incidents and provides four-hour response for priority 1 issues (server down), 12 hours a day, 7 days a week. Unused incidents expire after one year.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Brand: Apple
Compatibility: PC
Localization (Vendor Specific): Apple Multi-Country
Manufacturer: Apple Computer
Model: OS Support - Select
Packaged Quantity: 1
Product Line: AppleCare

Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year / 10 incidents

Service & Support
Response Time: 4 business hours
Service Availability: 12 hours a day / 7 days a week
Service Included: Phone consulting
Support Incidents: 10
Type: Technical support

Service & Support Details
Response Time: 4 business hours
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 12 hours a day
Service Type: Phone consulting

Service Type: E-mail consulting

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10/25/2016 5:52:01 PM
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