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AudioCodes Customer Technical Support 24x7 Program - extended service agree

Mfg. Part: ACTS24X7-M500_S2/YR | CDW Part: 4244877 | UNSPSC: 81111812
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This item was discontinued on November 16, 2016.

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  • Extended service agreement
  • parts and labor
  • 1 year
  • carry-in
  • repair time: 30 days
  • for Mediant 500 MSBR
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Product Overview
Main Features
  • Extended service agreement
  • parts and labor
  • 1 year
  • carry-in
  • repair time: 30 days
  • for Mediant 500 MSBR
AudioCodes' Customer Support programs are designed to allow you to select the service package and level you need. Services are provided in a tier-based structure, with local and centralized product expertise to make certain that the most in-depth knowledge and focused service are delivered how and when you need it.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: AudioCodes
Manufacturer: AUDIOCODES
Model: 24x7 Program
Packaged Quantity: 1
Product Line: AudioCodes Customer Technical Support

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year
Support Details Location: Carry-in
Support Details Service Included: Parts and labor
Support Details Type: Extended service agreement



Support Details Service Included: Phone consulting
Support Details Type: Technical support



Support Details Service Included: Web support

Service & Support
Location: Carry-in
Repair Time: 30 days
Service Included: Parts and labor
Type: Extended service agreement

Service & Support Details
Repair Time: 30 days
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day



Limitation: Severity urgent



Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 9 hours a day
Service Availability (Time): 8:00 AM - 5:00 PM

Equipment
Class of Equipment: Complicated network devices

 
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12/8/2016 10:08:00 AM
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