Avaya Contact Center Select Feature Pack 2 ( v. R6 ) - license

This Avaya Contact Center Select is a context-sensitive, collaborative, multichannel customer contact solution that allows businesses to anticipate, automate and accelerate customer interactions, improve customer experiences, increase customer lifetime value and revenue, while improving agent efficiency to reduce cost. The blended multichannel capabilities of this Avaya Contact Center Select intelligently route multichannel contacts (voice, email, web chat, SMS and fax) to the most appropriate resource. By creating a complete view of the customer and the context of their interaction, businesses and organizations can manage the customer experience in a way that consistently delivers a superior level of engagement.

The Avaya Contact Center Select allows users to automatically dial out to customers, combines historic and real-time contextual customer information to help improve the quality of interactions, optimizes agent utilization and productivity, and enhances supervisor performance to deliver superior customer experience and drive sustainable business growth.