Avaya IP Office Contact Recorder ( v. R9+ ) - license

The IP Office Voicemail Pro application can be used to manually or automatically record calls. It places those recordings into a user or group's mailbox alongside normal voicemail messages. Users can start manual call recording in a number of ways; programmable button, short code, one-X Portal for IP Office. Automatic call recording is configured on the IP Office system and applied to specific users, hunt groups, incoming call routes or account codes.

Contact Recorder for IP Office enhances call recording by transferring recordings to an separate archive from the normal mailboxes. Those recordings are then outside the control of voicemail housekeeping and do not impact on the space needed for voicemail messages. Contact Recorder for IP Office maintains a database of the call details associated with each recordings it stores. Using a web browser, users can search the database and from the search results playback recordings.