BlackBerry Designated Senior Technical Analyst (DSTA) - technical support

Your DSTA is your primary technical contact, working with you and your SAM to help ensure complex deployments are stable and highly secure. Whenever you submit an issue, your DSTA is immediately notified and takes ownership of those that are critical and serious. Through this relationship, and with monthly on-site visits, the DSTA gains familiarity with your infrastructure, which enables expedited troubleshooting of issues and strategic planning for future projects!