91

Cisco IPCC Enterprise Enhanced Agent - license

Mfg. Part: IPCE-ENHAGT-L | CDW Part: 4086327 | UNSPSC: 43232703
$1,980.00SAVE $112.01
$1,867.99Advertised Price
Close

Have leasing questions? Let us know how can we help.

Note: Leasing is available to businesses only. Leasing is not available to individuals.
800.972.3922
Mon-Fri 7am-7:30pm CT
Availability:3-6 business days
Most orders ship within 3-6 business days. See Terms & Conditions
Check Warehouse Availability ▼
 Close
Warehouse LocationAvailableQuantity Incoming
Inventory quantities are delayed by 15 minutes.
  • License
  • 1 agent
View More
Product Overview
Main Features
  • License
  • 1 agent
An integral part of Cisco AVVID, Cisco IP Contact Center (IPCC) Enterprise Edition delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multi-channel contact management over an IP infrastructure. By combining multi-channel automatic call distributor (ACD) functionality with IP telephony in a unified solution, Cisco IPCC Enterprise (formerly Cisco IP Contact Center) enables companies to rapidly deploy a distributed contact center infrastructure.

Cisco IPCC Enterprise Edition segments customers, monitors resource availability, and delivers each contact to the most appropriate resource anywhere in the enterprise. The software profiles each customer using contact-related data such as dialed number and calling line ID, caller-entered digits, data submitted on a Web form, and information obtained from a customer profile database lookup. At the same time, the system knows which resources are available to meet the customer's needs based on real-time conditions (agent skills and availability, interactive voice response [IVR] status, queue lengths, and so on) continuously gathered from various contact center components.

Cisco IPCC Enterprise provides a state of the art VoIP contact center solution that allows customers to seamlessly integrate inbound and outbound voice applications with Internet applications including real-time chat, Web collaboration and e-mail. This integration allows for unified capabilities, enabling a single agent to support multiple interactions simultaneously regardless of the communications channel the customer has chosen. Since each interaction is unique and may require individualized service, Cisco provides contact center solutions to manage each interaction based on virtually any contact attribute.

Furthermore, Cisco can bridge the gap between TDM and IP infrastructures, providing a seamless integration of voice, chat, e-mail, and Web collaboration applications over both of these technology platforms. This allows customers to preserve the value of their existing investments in call center products such as ACDs, IVRs, PBXs, etc. while leveraging Cisco's wide range of solutions to support the same contact center requirements in a converged network environment - continuing the evolution towards a true Customer Interaction Network.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
General
Category: Internet & communication applications
Subcategory: Internet & communication - IP telephony

Header
Brand: Cisco
Compatibility: PC
Manufacturer: Cisco Systems
Model: Enterprise Enhanced Agent
Packaged Quantity: 1
Product Line: Cisco IPCC

Software
License Category: License
License Qty: 1 agent
License Type: License

 
Adding to Cart...
12/11/2016 7:59:36 AM
^ Back to Top

Maximum 300 characters
An account manager will email you within one business day to confirm your request.

Your Quote has been submitted

What Happens Next? A confirmation email is on its way. Within one business day, you will be contacted by an Account Manager to finalize your quote.

Error!

Something went wrong.

Please try again later.

License Selector

    The license selector is not currently available. Please try again later.