Cisco Small Business Pro Service Rapid Response - extended service agreement - 3 years

The Cisco Small Business Pro Rapid Response Service provides three years' peace-of-mind coverage supported by four-hour hardware replacement where available. Designed for organizations that require maximum network uptime, this premium service enables you to get the most value from Cisco Small Business Pro products. The device-level, subscription-based service features advance hardware replacement in as little as four hours, software updates, 24 x 7 phone access to the Cisco Small Business Support Center, and online chat support.