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Cisco SocialMiner ( v. 9.0 ) - media

Mfg. Part: CCEH-SMMEDIA90-K9 | CDW Part: 2940185 | UNSPSC: 43233405
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  • ( v. 9.0 )
  • media
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Product Overview
Main Features
  • ( v. 9.0 )
  • media
Cisco SocialMiner is a social media customer care solution that enables your company to proactively respond to customers and prospects communicating through public social media networks such as Twitter and Facebook or other public forum or blogging sites. By providing social media monitoring, queuing, and workflow to organize customer posts on social media networks and deliver them to your customer care team, your company can respond to customers in real time through the same social network they are using to communicate.

This customer service capability is enabled by Cisco SocialMiner, which searches multiple social networks to capture public customer postings and then organizes, filters, and prioritizes these postings and presents them to your customer care team for response. Your customer service representatives can respond to a customer service problem or reach out to new customers looking for information about your products or services.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
General
Category: Internet & communication applications
Subcategory: Internet & communication - internet utilities , Internet & communication - news publishing tools (RSS)

Header
Brand: Cisco
Compatibility: PC
Manufacturer: Cisco Systems
Packaged Quantity: 1
Product Line: Cisco SocialMiner

Software
License Category: Media
License Type: Media
Version: 9.0

 
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12/10/2016 10:14:54 PM
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