Cisco Unified Computing Support Service Onsite - extended service agreement

Mfg. Part: CON-UCS7-FIE16UP | CDW Part: 2820122 | UNSPSC: 81111812
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This item was discontinued on January 17, 2017.

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  • Extended service agreement
  • replacement
  • 1 year
  • on-site
  • 24x7
  • response time: 4 h
  • for P/N: UCS-FI-E16UP
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Product Overview
Main Features
  • Extended service agreement
  • replacement
  • 1 year
  • on-site
  • 24x7
  • response time: 4 h
  • for P/N: UCS-FI-E16UP
  • UCS-FI-E16UP=
For support of your entire Cisco Unified Computing System, Cisco offers the Cisco Unified Computing Support Service. This service provides expert software and hardware support to help you sustain performance and high availability of your unified computing environment. In addition to all of the Warranty Plus features, you have access to the award-winning Cisco Technical Assistance Center (TAC) around the clock, from anywhere in the world. If you purchase your server operating system or virtualization software from Cisco, Cisco will also provide 24-hour support for this third-party software. The support engineers have a wide range of industry certifications, including VMware, Red Hat, Novell, and Microsoft certifications. As a result, Cisco engineers help you resolve identifiable and reproducible problems, using established escalation management procedures to enlist specialized expertise from Cisco and selected third parties where necessary. For UCS blade servers, you get Smart Call Home, which provides proactive, embedded diagnostics and real-time alerts. For systems that include the Unified Computing System Manager, the support service includes downloads of Unified Computing System Manager upgrades, which might require appropriate software licensing. T You can also access Cisco's extensive online technical resources to help you maintain optimal efficiency and uptime of your unified computing environment.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Class of Equipment: Complicated network devices

Brand: Cisco
Compatibility: PC
Manufacturer: Cisco Electronic Smartnet
Model: Onsite
Packaged Quantity: 1
Product Line: Cisco Unified Computing Support Service

Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year
Support Details Location: On-site
Support Details Service Included: Parts and labor
Support Details Type: Extended service agreement

Support Details Service Included: Emergency consulting
Support Details Type: Technical support

Support Details Service Included: Phone consulting

Support Details Service Included: Web knowledge base access
Support Details Type: Product info support

Support Details Type: New releases update

Service & Support
Location: On-site
Response Time: 4 hours
Service Availability: 24 hours a day / 7 days a week
Service Included: Replacement
Type: Extended service agreement

Service & Support Details
Response Time: 4 hours
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day

Response Time: 1 hour

Service Availability (Hours a Day): Business hours

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4/28/2017 7:15:21 AM
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