Cisco Unified Customer Voice Portal Redundant (v. 10.x) - upgrade license

Cisco Unified Customer Voice Portal (Unified CVP) provides carrier-class voice and video IVR services on Voice over IP (VoIP) networks. It can perform basic prompt-and-collect or advanced self-service applications with CRM database integration and with automated speech recognition (ASR) and text-to-speech (TTS) integration. Unified CVP also provides IP-based call switching services by routing and transferring calls between voice gateways and IP endpoints.

Unified CVP is based on the Voice Extension Markup Language (VXML), which is an industry standard markup language similar to HTML and which is used to develop IVR services that leverage the power of web development and content delivery.