375

Cisco Unified Customer Voice Portal (v. 10.x) - upgrade license

Mfg. Part: CVP-10X-FEAT-U-PT | CDW Part: 3534905 | UNSPSC: 43233503
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This item was discontinued on February 24, 2017.

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  • (v. 10.x)
  • upgrade license
  • 1 port
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Product Overview
Main Features
  • (v. 10.x)
  • upgrade license
  • 1 port
Deliver intelligent, personalized self-service over the phone. Cisco Unified Customer Voice Portal (CVP) enables customers to efficiently and enjoyably retrieve the information they need from the contact center.

Customers can use touchtone signals or their own voice to request self-service information. If they request live agent assistance, Unified CVP can place a call in queue until an appropriate agent is available and then transfer information given by the customer directly to the agent along with the call itself to provide a seamless customer service experience.

 
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10/22/2017 3:36:09 AM
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