Citrix Appliance Maintenance Bronze - technical support - for Citrix NetSca

Mfg. Part: 4009971 | CDW Part: 3446829 | UNSPSC: 86101601
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  • Technical support
  • for Citrix NetScaler SDX 20500 with clustering
  • upgrade from Citrix Netscaler MPX 20500
  • phone consulting
  • 1 month
  • 24x7
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Product Overview
Main Features
  • Technical support
  • for Citrix NetScaler SDX 20500 with clustering
  • upgrade from Citrix Netscaler MPX 20500
  • phone consulting
  • 1 month
  • 24x7
Citrix Appliance Maintenance provides a convenient way for customers to budget annually to receive technical support, software upgrades for their appliance and RMA access in the event of an appliance failure.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Brand: Citrix
Compatibility: PC
Manufacturer: Citrix NetScaler
Model: Bronze
Packaged Quantity: 1
Product Line: Citrix Appliance Maintenance

Support Full Contract Period: 1 month
Support Details Full Contract Period: 1 month

Service & Support
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting

Limitation: Severity level 2
Response Time: 2 hours

Limitation: Severity level 3
Response Time: 4 hours

Limitation: Severity level 4

Service Type: Web support

Service Type: Web knowledge base access

Service Type: New releases update

Response Time: 10 business days
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): Business hours
Service Type: Replacement

Software Title: Citrix NetScaler SDX 20500 with clustering
Upgrade from (Support): Citrix Netscaler MPX 20500

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10/28/2016 3:11:47 PM
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