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Citrix Appliance Maintenance Gold - technical support - for Citrix NetScale

Mfg. Part: 4004851-EZ | CDW Part: 3086056 | UNSPSC: 86101601
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  • Technical support
  • for Citrix NetScaler MPX 5500 Platinum Edition
  • Easy License
  • upgrade from Citrix Access Gateway MPX 5500 Enterprise Edition
  • phone consulting
  • 1 month
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Product Overview
Main Features
  • Technical support
  • for Citrix NetScaler MPX 5500 Platinum Edition
  • Easy License
  • upgrade from Citrix Access Gateway MPX 5500 Enterprise Edition
  • phone consulting
  • 1 month
  • 24x7
Citrix Appliance Maintenance provides a convenient way for customers to budget annually to receive technical support, software upgrades for appliances and return material authorization RMA access in the event of appliance failure.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: Citrix
Compatibility: PC
Manufacturer: Citrix NetScaler
Model: Gold
Packaged Quantity: 1
Product Line: Citrix Appliance Maintenance

Licensing
License Pricing: Standard

Service
Support Full Contract Period: 1 month
Support Details Full Contract Period: 1 month

Service & Support
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 2 hours



Limitation: Severity level 3
Response Time: 4 hours



Limitation: Severity level 4



Service Type: Web support



Service Type: Web knowledge base access



Service Type: New releases update



Response Time: 1 business day
Service Type: Replacement

Software
Licensing Program: Citrix Easy Licensing Program (Easy License)
Software Title: Citrix NetScaler MPX 5500 Platinum Edition
Upgrade from (Support): Citrix Access Gateway MPX 5500 Enterprise Edition

 
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12/10/2016 1:12:04 AM
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