Citrix Appliance Maintenance Silver - technical support - for Citrix NetSca

Mfg. Part: 4005094-EZ | CDW Part: 3667923 | UNSPSC: 86101601
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  • Technical support
  • for Citrix NetScaler MPX 5500 Standard Edition
  • Easy License
  • upgrade from Enterprise
  • phone consulting
  • 1 month
  • 24x7
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Product Overview
Main Features
  • Technical support
  • for Citrix NetScaler MPX 5500 Standard Edition
  • Easy License
  • upgrade from Enterprise
  • phone consulting
  • 1 month
  • 24x7
Citrix Appliance Maintenance provides a convenient way for customers to budget annually to receive technical support, software upgrades for their appliance and RMA access in the event of an appliance failure.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Brand: Citrix
Compatibility: PC
Manufacturer: Citrix Easy Licensing
Model: Silver
Packaged Quantity: 1
Product Line: Citrix Appliance Maintenance

License Pricing: Standard

Support Full Contract Period: 1 month
Support Details Full Contract Period: 1 month

Service & Support
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Response Time: 1 business day
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): Business hours
Service Type: Replacement

Service Type: New releases update

Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Web knowledge base access

Limitation: Severity level 1
Response Time: 1 hour
Service Type: Phone consulting

Limitation: Severity level 2
Response Time: 2 hours

Limitation: Severity level 3
Response Time: 4 hours

Limitation: Severity level 4

Service Type: Web support

Licensing Program: Citrix Easy Licensing Program (Easy License)
Software Title: Citrix NetScaler MPX 5500 Standard Edition
Upgrade from (Support): Enterprise

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10/28/2016 1:14:58 PM
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