Citrix Support Software Maintenance - technical support - for Citrix XenApp

Mfg. Part: 4034240-EZ | CDW Part: 3627615 | UNSPSC: 81112201
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  • Technical support
  • for Citrix XenApp Advanced Edition
  • 1 concurrent user connection
  • Easy License
  • phone consulting
  • 5 years
  • 24x7
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Product Overview
Main Features
  • Technical support
  • for Citrix XenApp Advanced Edition
  • 1 concurrent user connection
  • Easy License
  • phone consulting
  • 5 years
  • 24x7
Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Installation Type: Locally installed

Brand: Citrix
Compatibility: PC
Manufacturer: Citrix Easy Licensing
Packaged Quantity: 1
Product Line: Citrix Support Software Maintenance

License Pricing: Standard

Support Full Contract Period: 5 year(s)
Support Details Full Contract Period: 5 years

Service & Support
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Emergency phone consulting

Limitation: Severity level 2
Response Time: 4 hours
Service Type: Web support

Limitation: Severity level 3
Response Time: 24 hours

Limitation: Severity level 4
Response Time: 5 days

Service Type: Web knowledge base access

Service Type: New releases update

License Qty: 1 concurrent user connection
Licensing Program: Citrix Easy Licensing Program (Easy License)
Software Title: Citrix XenApp Advanced Edition

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10/26/2016 12:21:02 PM
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