Electronic HP Care Pack 4-Hour 24x7 Same Day Collaborative Support with Defective Media Retention - extended service
Mfg # U6D62E
CDW # 3166887
| UNSPSC 81111812
Quick tech specs
- Extended service agreement
- 3 years
- 24x7
- for ProLiant DL360e Gen8
- DL360e Gen8 Entry
- parts and labor
- on-site
- response time: 4 h
- DL360e Gen8 Base
- DL360e Gen8 Performance
Know your gear
HP Collaborative Support Service is designed for those who purchase HP hardware with HP and
selected third party software products. HP Collaborative Support provides a first point of contact for
your initial hardware and software support needs. HP brings the knowledge of its technical resources
around the globe to help you to resolve your hardware and basic software support issues with a call to
HP.
With HP Collaborative Support Service, you don't have to try and decide if you have a hardware or
software issue. You can make the first call directly to HP, and the HP support professional will
determine whether you have a hardware or software problem. If the reported incident is related to a
selected third-party software product and cannot be resolved by applying known fixes, HP will contact
the third-party vendor and create a problem incident on your behalf under your existing support
agreement with the software vendor. HP will also provide the necessary problem documentation to help
the vendor with quicker resolution of the problem. If the incident is with a covered HP hardware
product, HP will provide technical hardware support, remotely or onsite, to resolve the reported issue.
selected third party software products. HP Collaborative Support provides a first point of contact for
your initial hardware and software support needs. HP brings the knowledge of its technical resources
around the globe to help you to resolve your hardware and basic software support issues with a call to
HP.
With HP Collaborative Support Service, you don't have to try and decide if you have a hardware or
software issue. You can make the first call directly to HP, and the HP support professional will
determine whether you have a hardware or software problem. If the reported incident is related to a
selected third-party software product and cannot be resolved by applying known fixes, HP will contact
the third-party vendor and create a problem incident on your behalf under your existing support
agreement with the software vendor. HP will also provide the necessary problem documentation to help
the vendor with quicker resolution of the problem. If the incident is with a covered HP hardware
product, HP will provide technical hardware support, remotely or onsite, to resolve the reported issue.