FastLane Standard Technology Support - extended service agreement - 1 year

The FastLane portfolio of services is used to address customers' growing need for advanced-level support. FastLane provides you with the opportunity to engage in a direct services relationship with Nortel while maintaining established relationships with your preferred Nortel partners. FastLane offers globally consistent offerings and direct access to Nortel technical expertise, enabling faster issue resolution, greater network availability and lower total cost of ownership. FastLane Support Services help optimize the performance and availability of your network and ease the transition to a converged network.