135

Juniper Networks J-Care Essential Services Same-Day Onsite - extended servi

Mfg. Part: SVC-SDCE-SRX100 | CDW Part: 3466016 | UNSPSC: 81111812
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This item was discontinued on January 30, 2017.

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Inventory quantities are delayed by 15 minutes.
  • Extended service agreement
  • parts and labor
  • 1 year
  • on-site
  • 24x7
  • response time: 4 h
  • for Juniper Networks SRX100 Services Gateway
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Product Overview
Main Features
  • Extended service agreement
  • parts and labor
  • 1 year
  • on-site
  • 24x7
  • response time: 4 h
  • for Juniper Networks SRX100 Services Gateway
When JTAC determines that on-site support is required, an internetworking experienced service technician who is trained on Juniper products will be dispatched to the customer site. At the customer's site, this technician will only work under the direction of a JTAC engineer to solve the problems. If required, a replacement product will already be at the site. The technician will perform tasks as directed by JTAC, and as outlined in the existing Global Service Operations (GSO) policy "Customer On-Site Service Support". Furthermore, the technician will only be released from the site upon approval of the JTAC engineer, with concurrence of the customer. The technician will assist with packing up and removing any defective products.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: Juniper
Compatibility: PC
Manufacturer: Netscreen
Model: Same-Day Onsite
Packaged Quantity: 1
Product Line: Juniper Networks J-Care Essential Services

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year
Support Details Service Included: Phone consulting
Support Details Type: Technical support



Support Details Service Included: Web support



Support Details Type: New releases update



Support Details Service Included: Web knowledge base access
Support Details Type: Product info support



Support Details Location: On-site
Support Details Service Included: Parts and labor
Support Details Type: Extended service agreement

Service & Support
Location: On-site
Response Time: 4 hours
Service Availability: 24 hours a day / 7 days a week
Service Included: Parts and labor
Type: Extended service agreement

Service & Support Details
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day



Response Time: 4 hours

Equipment
Class of Equipment: Complicated network devices

 
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5/29/2017 6:30:09 AM
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