KEMP Basic Support - technical support - for Virtual LoadMaster VLM-5000 -

Mfg. Part: EB-VLM-5000 | CDW Part: 3435665 | UNSPSC: 81112202
$1,942.99Advertised Price

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  • Technical support
  • for Virtual LoadMaster VLM-5000
  • phone consulting
  • 1 year ( 2nd year )
  • 10x5
  • response time: 1 h
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Product Overview
Main Features
  • Technical support
  • for Virtual LoadMaster VLM-5000
  • phone consulting
  • 1 year ( 2nd year )
  • 10x5
  • response time: 1 h
KEMP's network engineers and technical professionals have been providing expert systems support for customers ranging from small and medium businesses to fortune 100 enterprises. Covering a wide range of design configurations and system complexities, the engineers can rapidly and efficiently help you derive the most value from your LoadMaster appliance. This enables the LoadMaster clients to maintain high-availability, redundant-unit operation while a failed unit is being serviced.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Brand: KEMP
Compatibility: PC
Manufacturer: Kemp Technologies
Model: Basic Support
Packaged Quantity: 1
Product Line: KEMP

Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support
Period: 2nd year
Response Time: 1 hour
Service Availability: 10 hours a day / 5 days a week
Service Included: Phone consulting
Support Period: 2nd year
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 10 hours a day
Service Type: Phone consulting

Limitation: Severity level 2
Response Time: 2 hours

Limitation: Severity level 3
Response Time: 4 hours

Limitation: Severity low
Response Time: 1 business day

Service Type: E-mail consulting

Service Type: New releases update

Software Title: Virtual LoadMaster VLM-5000

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10/25/2016 11:23:33 PM
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