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KEMP Upgrade Basic Support to Premium - extended service agreement - 1 year

Mfg. Part: PU-2400 | CDW Part: 3191867 | UNSPSC: 81111812
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This item was discontinued on November 28, 2016.

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  • Extended service agreement
  • advance parts replacement
  • 1 year
  • shipment
  • response time: NBD
  • for LoadMaster 2400 Load Balancer ADC
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Product Overview
Main Features
  • Extended service agreement
  • advance parts replacement
  • 1 year
  • shipment
  • response time: NBD
  • for LoadMaster 2400 Load Balancer ADC
Basic support provides 10 x 5 telephone and email support, Monday through Friday between the hours of 08:00 and 18:00 local time, business days. Hardware replacement is within two weeks of KEMP receiving the suspect unit.

Premium support provides 24 x 7 support and hardware replacement in advance. From diagnosis, a replacement unit will ship the next business day.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: KEMP
Compatibility: PC
Manufacturer: Kemp Technologies
Model: Upgrade Basic Support to Premium
Packaged Quantity: 1
Product Line: KEMP

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year
Support Details Location: Shipment
Support Details Service Included: Advance parts replacement
Support Details Type: Extended service agreement



Support Details Service Included: Phone consulting
Support Details Type: Technical support



Support Details Service Included: E-mail consulting



Support Details Type: New releases update

Service & Support
Location: Shipment
Response Time: Next business day
Service Included: Advance parts replacement
Type: Extended service agreement

Service & Support Details
Response Time: Next business day



Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day



Limitation: Severity level 2
Response Time: 2 hours



Limitation: Severity level 3
Response Time: 4 business hours



Limitation: Severity level 4
Response Time: 1 business day

Equipment
Class of Equipment: Complicated network devices

 
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12/3/2016 10:10:43 PM
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