Lenovo TopSeller Onsite + KYD + Priority - extended service agreement - 5 y

Mfg. Part: 5PS0H53175 | CDW Part: 3641205 | UNSPSC: 81111812
$2,199.00SAVE $76.01
$2,122.99Advertised Price

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  • Extended service agreement
  • parts and labor
  • 5 years
  • on-site
  • 24x7
  • response time: 4 h
  • TopSeller Service
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Product Overview
Main Features
  • Extended service agreement
  • parts and labor
  • 5 years
  • on-site
  • 24x7
  • response time: 4 h
  • TopSeller Service
  • for LenovoStorage N4610 70G0
Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. Lenovo service experience can optimize productivity and user satisfaction by reducing downtime, and enabling you or your IT staff to focus on your business critical issues.

4hr onsite response time in 9x5 service window ensures rapid response to business critical ThinkServer hardware problems, with a cost effective service coverage window. Once the customer's incident is registered with the Lenovo call center, an agent will troubleshoot the problem remotely. If it is determined that an onsite service visit is needed, a technician is dispatched to arrive at the customer's location within 4 hours. The response time (4hours) is counted during service window.

Under the terms of the Lenovo Limited Warranty, when Lenovo replaces a defective part, that part becomes the property of Lenovo. If a drive fails and it is still under warranty, KYD enables you to maintain custody of your data, eliminating the need to track failed hard drives in transit and eliminating associated paperwork. KYD covers multiple drives and failures, so data within individual PCs and Servers remains protected.

Priority call routing to advanced-level technicians, electronic incident tracking, rapid response and rapid resolution. Bypass basic troubleshooting and experience shorter hold times, reduced repair times and higher first time fix rates, freeing up your resources to focus on mission-critical business activities. Priority Technical Support Features priority call routing, local language tech-to-tech support, escalation management and electronic call tracking and third party software support. Priority Technical Support is not available in all regions. The customer must have a service contract with the software vendor. If the customer does not have a software agreement, Lenovo will provide a courtesy transfer to the appropriate toll-free support line. Service is limited to software vendor service hours.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Brand: Lenovo
Compatibility: PC
Manufacturer: Lenovo ThinkPlus Services
Model: Onsite + KYD + Priority
Packaged Quantity: 1
Product Line: Lenovo TopSeller

Manufacturer Selling Program: TopSeller Service

Support Full Contract Period: 5 year(s)
Support Details Full Contract Period: 5 years
Support Details Location: On-site
Support Details Service Included: Parts and labor
Support Details Type: Extended service agreement

Support Details Type: Defective HDD/SSD retention

Support Details Service Included: Phone consulting
Support Details Type: Technical support

Service & Support
Location: On-site
Response Time: 4 hours
Service Availability: 24 hours a day / 7 days a week
Service Included: Parts and labor
Type: Extended service agreement

Service & Support Details
Response Time: 4 hours
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day

Class of Equipment: Storage arrays

Miscellaneous (CDW)
Compatible With:
LenovoStorage N4610 70G0

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10/28/2016 5:49:47 AM
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