Lenovo ePac On-Site Repair + KYD + Sealed Battery - extended service agreem

Mfg. Part: 5PS0E97115 | CDW Part: 3494750 | UNSPSC: 81111812
$235.99Advertised Price

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  • Extended service agreement
  • parts and labor
  • 3 years
  • on-site
  • response time: NBD
  • for ThinkPad P40 Yoga; P50; X1 Carbon; X1 Tablet; X1 Yoga; ThinkPad Yoga 12; 14; 15; 260; 460
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Product Overview
Main Features
  • Extended service agreement
  • parts and labor
  • 3 years
  • on-site
  • response time: NBD
  • for ThinkPad P40 Yoga; P50; X1 Carbon; X1 Tablet; X1 Yoga; ThinkPad Yoga 12; 14; 15; 260; 460
Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. The service experience can optimize productivity and user satisfaction by reducing downtime, and enabling you or your IT staff to focus on your business critical issues.

All Lenovo warranties include 24/7 phone access to customer support and full coverage on labor, parts and system repair for all manufacturer defects or common-use issues that arise with your Lenovo Product. If an issue cannot be resolved by phone, Lenovo will dispatch a certified technician to attempt repair of your machine at your location with no shipping involved. This service provides parts and labor repair coverage where labor is provided onsite at your place of business. If Lenovo determines your product problem is covered by the product warranty and cannot be resolved over the telephone or with a customer replaceable unit, repair will be made onsite, typically the next business day. Service is available during Lenovo's normal in-country business hours. Calls received after 4:00pm local time will require an additional business day for service dispatch. On-site service is available in metropolitan areas only. Next business day service is not guaranteed.

Under the terms of the Lenovo Limited Warranty, when Lenovo replaces a defective part, that part becomes the property of Lenovo. If a drive fails and it is still under warranty, KYD enables you to maintain custody of your data, eliminating the need to track failed hard drives in transit and eliminating associated paperwork. KYD covers multiple drives and failures, so data within individual PCs and Servers remains protected.

Lenovo's Sealed Battery Warranty can be purchased for a system with a 3 year base warranty or a with the purchase of a warranty extension of 3 years. The extended battery warranty is available with depot or onsite service and offers a single battery replacement in the event a covered battery fails to meet minimum performance standards.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Brand: Lenovo
Compatibility: PC
Manufacturer: Lenovo ThinkPad Protection
Model: On-Site Repair + KYD + Sealed Battery
Packaged Quantity: 1
Product Line: Lenovo ePac

Support Full Contract Period: 3 year(s)
Support Details Full Contract Period: 3 years
Support Details Location: On-site
Support Details Service Included: Parts and labor
Support Details Type: Extended service agreement

Support Details Service Included: Replacement

Support Details Type: Defective HDD retention

Service & Support
Location: On-site
Response Time: Next business day
Service Included: Parts and labor
Type: Extended service agreement

Service & Support Details
Response Time: Next business day

Limitation: Battery

Class of Equipment: Notebooks

Miscellaneous (CDW)
Compatible With:
Lenovo ThinkPad Helix 20CG
Lenovo ThinkPad Helix 3697
Lenovo ThinkPad Helix 3700
Lenovo ThinkPad P40 Yoga 20GQ
Lenovo ThinkPad P40 Yoga 20GR
Lenovo ThinkPad P50s 20FK
Lenovo ThinkPad P50s 20FL
Lenovo ThinkPad X1 1286
Lenovo ThinkPad X1 Carbon 20A7
Lenovo ThinkPad X1 Carbon 20A8
Lenovo ThinkPad X1 Carbon 20BS
Lenovo ThinkPad X1 Carbon 20BT
Lenovo ThinkPad X1 Carbon 20FB
Lenovo ThinkPad X1 Carbon 20FC
Lenovo ThinkPad X1 Carbon 3443
Lenovo ThinkPad X1 Carbon 3446
Lenovo ThinkPad X1 Tablet 20GG
Lenovo ThinkPad X1 Tablet 20GH
Lenovo ThinkPad X1 Yoga 20FQ
Lenovo ThinkPad X1 Yoga 20FR
Lenovo ThinkPad Yoga 12 20DK
Lenovo ThinkPad Yoga 12 20DL
Lenovo ThinkPad Yoga 14 20DM
Lenovo ThinkPad Yoga 14 20FY
Lenovo ThinkPad Yoga 15 20DQ
Lenovo ThinkPad Yoga 15 20DR
Lenovo ThinkPad Yoga 20CD
Lenovo ThinkPad Yoga 260 20FD
Lenovo ThinkPad Yoga 260 20FE
Lenovo ThinkPad Yoga 260 20FS
Lenovo ThinkPad Yoga 260 20GS
Lenovo ThinkPad Yoga 260 20GT
Lenovo ThinkPad Yoga 460 20EL
Lenovo ThinkPad Yoga 460 20EM

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10/24/2016 3:28:58 PM
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