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Milestone Care Premium - technical support - for XProtect Professional - 3

Mfg. Part: MCPR-Y3XPPCL-20 | CDW Part: 4448647 | UNSPSC: 81112201
$38.99Advertised Price
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  • Technical support
  • for XProtect Professional
  • 1 device
  • ESD
  • phone consulting
  • 3 years
  • 24x7
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Product Overview
Main Features
  • Technical support
  • for XProtect Professional
  • 1 device
  • ESD
  • phone consulting
  • 3 years
  • 24x7
  • response time: 1 h
Milestone CareTM Premium - Milestone Care Plus customers have the option of expanding to Milestone Care Premium. It offers around-the-clock support for business-critical installations, including direct technical email and phone support, prioritized handling and committed response times and localized support in the end-customers' preferred language.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
General
Electronic Distribution: Yes
Installation Type: Locally installed

Header
Brand: Milestone Systems
Compatibility: PC
Manufacturer: MILESTONE
Model: Premium
Packaged Quantity: 1
Product Line: Milestone Care

Service
Support Full Contract Period: 3 year(s)
Support Details Full Contract Period: 3 years

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity critical
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: Severity sever
Response Time: 4 hours



Limitation: Severity moderate
Response Time: 8 hours



Limitation: Severity minor
Response Time: 12 hours



Service Type: E-mail consulting



Service Type: Web support



Service Type: Web-based training



Service Type: New releases update



Service Type: Web knowledge base access

Software
License Qty: 1 device
Software Title: XProtect Professional

 
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12/18/2017 8:52:29 AM
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