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Nexsan Premium Support - extended service agreement - 3 years - on-site

Mfg. Part: OS-E48X-7X24-3 | CDW Part: 3751183 | UNSPSC: 81111812
$6,425.99Advertised Price
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  • Extended service agreement
  • parts and labor
  • 3 years
  • on-site
  • 24x7
  • response time: 4 h
  • for Nexsan E48X
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Product Overview
Main Features
  • Extended service agreement
  • parts and labor
  • 3 years
  • on-site
  • 24x7
  • response time: 4 h
  • for Nexsan E48X
Nexsan customers who require infrastructure operation 24 x 7 x 365 choose Premium support for fast, 24 x 7 response and onsite hardware replacement. Once a hardware issue is diagnosed by phone, a Nexsan technical engineer arrives onsite, within 4 hours, if needed.

Premium support also offers enhanced response times to software support issues and an exclusive support hotline for around-the-clock access.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: Nexsan
Manufacturer: Nexsan Technologies
Model: Premium Support
Packaged Quantity: 1
Product Line: Nexsan

Service
Support Full Contract Period: 3 year(s)
Support Details Full Contract Period: 3 years
Support Details Location: On-site
Support Details Service Included: Parts and labor
Support Details Type: Extended service agreement



Support Details Service Included: Emergency phone consulting
Support Details Type: Technical support



Support Details Service Included: E-mail consulting
Support Details Type: Product info support



Support Details Type: New releases update

Service & Support
Location: On-site
Response Time: 4 hours
Service Availability: 24 hours a day / 7 days a week
Service Included: Parts and labor
Type: Extended service agreement

Service & Support Details
Response Time: 4 hours
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day



Limitation: Severity level 1
Response Time: 2 hours



Limitation: Severity level 2



Limitation: Severity level 3

Equipment
Class of Equipment: Storage arrays

Miscellaneous (CDW)
Compatible With:
Nexsan E48X

 
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2/20/2017 6:44:05 PM
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