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Palo Alto Premium - extended service agreement (renewal) - 1 year - shipmen

Mfg. Part: PAN-SVC-PREM-3050-R | CDW Part: 3836014
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This item was discontinued on November 25, 2016.

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Inventory quantities are delayed by 15 minutes.
  • Extended service agreement (renewal)
  • advance parts replacement
  • 1 year
  • shipment
  • response time: NBD
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Product Overview
Main Features
  • Extended service agreement (renewal)
  • advance parts replacement
  • 1 year
  • shipment
  • response time: NBD
Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Equipment
Class of Equipment: Complicated network devices

Header
Brand: Palo
Manufacturer: Palo Alto Software
Model: Premium
Packaged Quantity: 1
Product Line: Palo Alto

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year
Support Details Location: Shipment
Support Details Service Included: Advance parts replacement
Support Details Type: Extended service agreement



Support Details Service Included: Phone consulting
Support Details Type: Technical support



Support Details Service Included: E-mail consulting
Support Details Type: Product info support



Support Details Service Included: Web knowledge base access



Support Details Type: New releases update

Service & Support
Location: Shipment
Response Time: Next business day
Service Included: Advance parts replacement
Type: Extended service agreement (renewal)

Service & Support Details
Response Time: Next business day



Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day



Limitation: Severity level 2
Response Time: 2 business hours



Limitation: Severity level 3
Response Time: 4 business hours



Limitation: Severity level 4
Response Time: 8 business hours

 
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12/7/2016 6:29:06 AM
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