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Palo Premium Support Program - extended service agreement - 3 years - shipm

Mfg. Part: PAN-SVC-PREM-3020-3YR | CDW Part: 3204694 | UNSPSC: 81111812
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This item was discontinued on November 29, 2016.

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  • Extended service agreement
  • advance parts replacement
  • 3 years
  • shipment
  • response time: NBD
  • for P/N: PAN-PA-3020
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Product Overview
Main Features
  • Extended service agreement
  • advance parts replacement
  • 3 years
  • shipment
  • response time: NBD
  • for P/N: PAN-PA-3020
Full access to the online support portal and 24 x 7 x 365 phone and email support are key elements of the Premium Support Program. Additional components of the Premium Support Program elements include full access to software fixes and features releases as well as advanced hardware replacement service with next business day shipping of replacement hardware.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Equipment
Class of Equipment: Complicated network devices

Header
Brand: Palo
Compatibility: PC
Manufacturer: Palo Alto Software
Model: Premium Support Program
Packaged Quantity: 1
Product Line: Palo

Service
Support Full Contract Period: 3 year(s)
Support Details Full Contract Period: 3 years
Support Details Location: Shipment
Support Details Service Included: Advance parts replacement
Support Details Type: Extended service agreement



Support Details Service Included: Phone consulting
Support Details Type: Technical support



Support Details Service Included: E-mail consulting
Support Details Type: Product info support



Support Details Type: New releases update



Support Details Service Included: Web knowledge base access

Service & Support
Location: Shipment
Response Time: Next business day
Service Included: Advance parts replacement
Type: Extended service agreement

Service & Support Details
Response Time: Next business day



Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day



Limitation: Severity level 2
Response Time: 2 hours



Limitation: Severity level 3
Response Time: 4 hours



Limitation: Severity level 4
Response Time: 8 hours

 
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12/8/2016 6:10:42 PM
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