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Parallels Enterprise Maintenance Program Platinum - technical support - for

Mfg. Part: PVPDVIWPLTMTY1T1 | CDW Part: 1983473 | UNSPSC: 86101601
$417.99Advertised Price
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  • Technical support
  • for Parallels Virtual Desktop Infrastructure for Windows
  • 10 licenses
  • phone consulting
  • 1 year
  • 24x7
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Product Overview
Main Features
  • Technical support
  • for Parallels Virtual Desktop Infrastructure for Windows
  • 10 licenses
  • phone consulting
  • 1 year
  • 24x7
  • response time: 2 h
Parallels recognizes that customers want to realize savings extend the value of their IT department. Take advantage of the Parallels Enterprise Maintenance Plan, a comprehensive list of exclusive program benefits that will help your IT department accelerate business unit performance, increase worker productivity and realize a quicker return on your technology investments - without adding costs.
Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support Details
Limitation: Severity level 1
Response Time: 2 hours
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 4 hours
Service Availability (Hours a Day): Business hours



Limitation: Severity level 3
Response Time: 8 hours



Limitation: Severity level 4
Response Time: 1 business day



Service Type: New releases update



Service Type: E-mail consulting



Service Type: Web support



Service Type: Web knowledge base access

Header
Brand: Parallels
Compatibility: PC
Manufacturer: Parallels
Model: Platinum
Packaged Quantity: 1
Product Line: Parallels Enterprise Maintenance Program

Service & Support
Response Time: 2 hours
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

Software
License Qty: 10 licenses
Software Title: Parallels Virtual Desktop Infrastructure for Windows

 
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2/24/2017 4:32:08 AM
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