Premium Care - technical support - for WebTrends Analytics Advanced Analysi

Mfg. Part: MNT-PREM-V9-2430-10 | CDW Part: 3913494 | UNSPSC: 81112201
$1,681.99Advertised Price

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  • Technical support
  • for WebTrends Analytics Advanced Analysis ( v. 9 )
  • 10 users
  • phone consulting
  • 1 year
  • 24x7
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Product Overview
Main Features
  • Technical support
  • for WebTrends Analytics Advanced Analysis ( v. 9 )
  • 10 users
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
In addition to what's included in Essential Care, Premium Care provides 24x7 Telephone Support for critical issues, expedited Support Services, priority routing of issues, a designated toll-free number, remote diagnostics, and 10 named contacts.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support Details
Limitation: 10 named contacts
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting

Limitation: Severity level 1
Response Time: 30 min
Service Availability (Hours a Day): After business hours/weekends/holidays
Service Type: Emergency consulting (pager access)

Limitation: Severity level 2

Service Availability (Hours a Day): Business hours
Service Type: Web support

Service Type: Remote monitoring

Service Type: Web knowledge base access

Service Type: New releases update

License Qty: 10 users
Software Title: WebTrends Analytics Advanced Analysis
Version: 9

Brand: WebTrends
Compatibility: PC
Manufacturer: WebTrends
Packaged Quantity: 1
Product Line: Premium Care

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

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12/15/2017 7:20:54 PM
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