Proofpoint Platinum Support - technical support - 1 year

Mfg. Part: PP-SUP-PS-S-12 | CDW Part: 4265223 | UNSPSC: 81112201
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  • Technical support
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
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Product Overview
Main Features
  • Technical support
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
You can up your level of emergency backing with Platinum Support. This program also provides 24x7 access to the Proofpoint Enterprise Support Portal, but boosts phone access to Technical Support Engineers from business hours to 24x7 availability for high priority issues.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Brand: Proofpoint
Compatibility: PC
Manufacturer: Proofpoint Cloud
Packaged Quantity: 1
Product Line: Proofpoint Platinum Support

Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year / 4 contacts

Support Details Full Contract Period: 1 year

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: Priority 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting

Limitation: Priority 2
Response Time: 4 hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 15 hours a day

Limitation: Priority 3
Response Time: 8 hours

Limitation: Priority 4
Response Time: 16 hours

Service Type: Web support

Service Type: Knowledge base access

Service Type: New releases update

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10/26/2016 10:35:25 AM
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What Happens Next? A confirmation email is on its way. Within one business day, you will be contacted by an Account Manager to finalize your quote.


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